Privacy Policy

This Privacy Policy explains how Cyvra Pty Ltd, trading as LIZAMINDSETSHIFT ("we", "us", or "our"), collects, uses, discloses, and protects personal information when you visit our website lizamindsetshift.com, book a session, purchase a program, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

• Contact details such as your name, email address, and WhatsApp or phone number;
• Booking and enquiry information, including details you share about your goals, struggles, or the transformation you are seeking;
• Payment information processed through our payment providers (we do not directly store full card details);
• Communications you send us by email, WhatsApp, or contact forms; and
• Technical data such as browser type, device information, and general usage data collected through cookies and analytics tools.

2. How We Use Your Information

• To respond to enquiries and provide the coaching, healing, and program services you request;
• To process bookings, payments, and program access;
• To send session reminders, program updates, and (where you have opted in) marketing communications;
• To improve our Website, programs, and client experience; and
• To comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share limited information with trusted third parties who help us operate our business, such as:

• Payment processors and booking platforms;
• Email, WhatsApp, and marketing-automation providers;
• Website hosting and analytics providers; and
• Professional advisers, where required for legal or accounting purposes.

These parties are only permitted to use your information to provide services to us and are required to keep it secure.

4. Cookies & Analytics

Our Website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the Website may not function as intended if you do so.

5. Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on where you live, you may have the right to access, correct, or request deletion of your personal information, or to object to or restrict certain uses of it. To exercise any of these rights, please contact us using the details below.

8. International Users

We operate from Australia and may provide services to clients internationally, including in India and other countries. Your information may be processed or stored outside your country of residence. We take reasonable steps to ensure appropriate protection when this occurs.

9. Children's Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

10. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights over your personal information, please contact us at contact@lizamindsetshift.com or via WhatsApp at +61 480 399 855.